Six Time Winner of the World Travel Awards Leading Luxury Tour Operator for South Africa

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Terms & Conditions

These general terms and conditions of business are applicable to bookings made directly with Giltedge Travel (referred to in these conditions as Giltedge or the Company).

COSTS

Giltedge quotations are based on anticipated costs and are subject to amendment should these anticipated costs increase due to circumstances outside the control of Giltedge.

FOREIGN EXCHANGE RATES

Quotations in US Dollars that include services that are quoted in ZAR to Giltedge Travel by suppliers are quoted at an INDICATIVE exchange rate (issued by our financial department) to convert ZAR to USD. Please note that this conversion is to be used as an estimate only as the South African Rand vs. US Dollar is subject to volatile currency fluctuation. Giltedge Travel reserves the right to amend the total due should the exchange rate fluctuate more than 5%.

DEPOSIT & PAYMENT

A non-refundable deposit of 25% of the full amount is required on confirmation of services, with the balance to be paid not later than 45 days prior to commencement of services.  The following exceptions will apply:
a)  Should any of the suppliers conditions vary from the above
b)  Should seasonal deposits be required
c)  Should bookings be made less than 30 days prior to arrival in which case full payment is required immediately

CANCELLATION POLICY

The date of cancellation shall be deemed to be the date on which the written notification is received in the Giltedge offices which issued the confirmation.
32 days or more prior to departure, non-refundable deposit will be forfeited.
22 – 31 days prior to departure, 50% of the tour cost will be forfeited.
21 days or less prior to departure, 100% of the tour cost will be forfeited.
Any of the suppliers specific conditions that vary from the above will apply.

REFUNDS

Once the tour has commenced, refunds will not be made for voluntarily missed tours, meals or other special activities.

ALTERATION TO SERVICES

The right is reserved to change any route or arrangements should conditions necessitate, to offer substitutes of equal value or to cancel the operation of any scheduled service.  The Company will not be liable for any loss or damage that may be incurred by any alteration, suspension or curtailment of services.

VISA / INNOCULATIONS

Visas and requirements vary from country to country and up-to-date information should be obtained from your local health department and consulate.

INDEMNITY FORMS

Most properties (eg. game reserves) or adventure activities (eg. White shark diving) require their Indemnity / Waiver as well as their Terms & Conditions be signed by all clients.  Giltedge Africa is not obligated to provide the content thereof but can supply them on request.  Giltedge Africa will not be held responsible should any client refuse to sign any of these forms.

BAGGAGE INFORMATION

Passengers will be allowed two pieces of luggage on International flights, the total dimensions not to exceed 107 linear inches for both pieces.  One carry-on piece may also be taken, if it can be stored under the seat and its measurements do not exceed 45 inches.  Note: smaller aircraft may have weight and piece limits.  Please check your schedule.

AIRLINE RESPONSIBILITY CLAUSE

The carriers concerned are not to be held responsible for any act, omission or event during the time the passengers are not aboard the aircraft or conveyance.  The passenger ticket shall constitute the sole contract between the airline and the passenger. 

RESPONSIBILITY

GILTEDGE TRAVEL, its outfitters, operators of the tour and/or suppliers of services act only as agents in regard to travel, whether by plane, car or motor coach, and assume no liability for injury, damage, loss, accident, delay, war, insurrection, revolt or other civil uprising, other military action, strikes or any Act of God occurring in either the country of origin, destination or through passage, or for any reason whatsoever, or through the acts or default of any company or persons engaged in conveying the passengers or in carrying out arrangements of the tour.  They cannot accept any responsibility for losses or additional expenses due to delay or changes in air schedules or other causes.  All such losses or expenses will be the responsibility of the member of the tour.  The right is reserved to make minor adjustments to the itinerary and the right is reserved to cancel any tour prior to departure.  Giltedge Travel may not be held responsible for any loss or damage to luggage during the tour program.  The acceptance of final documents, vouchers or tickets shall be deemed to be consent to the above conditions.

DISCLOSURE

Please be aware that during your participation in this tour certain risks and dangers may arise, including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Also be aware and clearly understand that GILTEDGE TRAVEL will not have liability regarding provisions of medical care or the adequacy of any care that may be rendered. It is understood that GILTEDGE TRAVEL will use their best efforts to ensure that all adequate measures are taken to avoid such occurrences. By signing the GILTEDGE TRAVEL Booking Form you are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.

As Lawful consideration to the agreement with GILTEDGE TRAVEL to participate in such trips and activities, you hereby agree that you will not make a claim against GILTEDGE TRAVEL and its employees from all claim actions and demands that you may have for bodily injury, death or property damage arising from your participation in a tour. Signing of the GILTEDGE TRAVEL Booking Form will serve as the release of Liability and Assumption of Risk agreement. This agreement is binding on your heirs, legal representatives and assigns. If any portion is unenforceable, the remaining portions shall remain in full force and effect.

TRAVEL PROTECTION

We encourage you to purchase a travel protection plan to help protect you and your trip investment! The travel protection we recommend includes Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation Expenses, Trip Delay, Baggage Delay and more. Prior to purchasing a protection plan, you may request a copy of the applicable Description of Coverage, for a summary of details including the terms, conditions, limitations and exclusions. You can purchase this coverage through your Giltedge Travel representative.

LIABILITY

Neither the Company nor persons acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, late or non-confirmation or acceptance of reservations, loss or damage caused by delays, accidents, sickness, injury or death, whether caused by negligence or not.

The Company may, at its discretion and without any liability or cost to itself, at any time cancel or terminate a passenger's reservation and in particular without limiting the generality of the foregoing it shall be entitled to do so in the event of the illness or the illegal or the incompatible behavior of the passenger, who shall in such circumstances not be entitled to any refund.