Updated Terms & Conditions for NEW Bookings in 2021
While Covid-19 put a stop to travel in 2020, we remain optimistic that the rollout of the vaccine will give us the confidence and the opportunities to pick up from where we left off.
Southern Africa and East Africa have implemented strict COVID-19 safety and health protocols for residents since last year, and these protocols were extended to our international guests as soon as the borders opened.
It is safe to travel to countries in Southern and East Africa: our personal travels are testament to this. We do however understand your concerns and want to assist you in removing the anxiety of booking a vacation to Africa with the introduction of our T&Cs for new bookings.
100% Refund & No Cancellation Fees – with Giltedge
New bookings made between 25 January 2021 and 30 April 2021, with an arrival date before 30 September 2021, may be cancelled with no penalty 61 days before day of arrival.
Should you cancel your vacation with Giltedge, we will refund you 100% of your deposit that was paid to Giltedge Africa with the exception of:
• Flights (if applicable)
• Community and conservation fees
• Credit card administrative fees (if applicable)
• Our Standard Terms & Conditions will apply to all existing bookings confirmed before 01 January 2021.
• A written cancellation must be received 61 days or more prior to arrival. Please note that there may be the odd exception to this time-frame dependent on the properties booked. This is especially the case with some private game lodges who have to manage their revenue based on the supply-and-demand of their few number of rooms.
Don’t Cancel, Rather Postpone
Giltedge Africa can assist prospective guests by deferring their bookings (which includes accommodation, tours, and activities) to travel before 30 September 2022 at no additional cost other than possible seasonal or annual property increases.
This is subject to availability.
Need some time to think about it?
Have you received your suggested itinerary from your Africa Travel Expert but need some time to think? There is no need to make a decision right away. Giltedge Africa will hold your reservation on a provisional basis for 14 days with no payments required.