Covid-19 has impacted on everyone’s vacation plans. We all need a break after the stresses we’ve endured under various quarantine restrictions. And while there’s no doubt that we need a vacation, the current air of uncertainty has raised questions and concerns around planning a trip.

Giltedge Africa recognises and understands these very real concerns, so we want to take the risk out of guests committing to travel plans.

How do we help guests overcome the anxiety of booking a vacation to Southern Africa & East Africa ?

 

100% REFUND & NO CANCELLATION FEES

– For new bookings confirmed between 1 July 2020 and 30 September 2020 –

We’ll refund guests 100% refund of all monies paid to Giltedge Africa on confirmed bookings with travel date before 31 October 2021.

Terms & conditions:

  • *  Written cancellation notification must be received 61 days or more prior to arrival.
  • *  The 100% money-back guarantee applies only to accommodation, tours and activities. booked by Giltedge Africa. It excludes all flights, community & conservation levies as well as credit card fees (where applicable).
  • *  These revised terms & conditions only apply to cancellations due to direct Covid-19 factors, such as travel bans and quarantines (please refer to the list below*).
  • *  This guarantee and amendments do not apply to bookings where guests would be able to travel but choose not to.
  • *  These revised terms & conditions are only applicable for the duration of the Covid-19 pandemic preventing travel (please refer to the list below*).
  • *  In the event that travel to the destinations sold by Giltedge Africa is possible due to the below listed conditions no longer being applicable, the suppliers’ standard terms & conditions will be applied to all new and existing bookings.

 

 

POSTPONE, DON’T CANCEL: AMENDING YOUR BOOKING

– For new bookings confirmed between 1 July 2020 and 30 September 2020 –

Guests have bought their air tickets, read Trip Advisor reviews, watched the YouTube videos and spotted the perfect travel gear…why give up on their dream vacation?

Don’t cancel, rather postpone.

Giltedge Africa can assist guests by deferring their current bookings (accommodation, tours and activities) to travel before 30 June 2021 at no additional cost other than possible seasonal / annual property increases. Subject to availability.

 

 

NEED SOME TIME TO THINK ABOUT IT?

No need to pay right away. Giltedge Africa will hold guests’ reservations on a provisional basis for 14 days with no payments required.

 

 

COVID-19 FACTORS PREVENTING TRAVEL & ACCEPTED BY GILTEDGE AFRICA AS GROUNDS FOR PENALTY-FREE CANCELLATIONS

  • *  The government in guests’ country of residence implements restrictions on all but essential travel after the confirmation of travel arrangements.
  • *  The destinations which guests are travelling to are under official government lockdown with international borders closed to entry.
  • *  Guests contract COVID-19 within 14 days of travel date.
  • *. Guests are denied boarding onto the aircraft due to an elevated temperature